Content Developer

Location: Birmingham, Alabama (Hybrid)

About the role

A Content Developer is responsible for creating clear, concise, and engaging content that explains complex technical concepts to a non-technical audience. This role involves collaborating with subject matter experts to transform technical information into user-friendly videos, documentation, and online content. This position will be primarily responsible for creating tutorial, promotional, and demonstration videos for software tools and applications.

Responsibilities

• Draft, script, and record tutorial, promotional, and demo videos on software tools.
• Develop technical documentation, user manuals, product guides, and online help content.
• Collaborate with SMEs, engineers, and product managers to translate technical concepts into easy-to-understand content.
• Review and improve existing technical documentation for clarity, consistency, and user-friendliness.
• Apply user-centered design principles to create content that meets the needs of the target audience.
• Develop content for various formats, including printed documents and online help systems.
• Work with graphic designers to include visuals and diagrams to enhance content comprehension.
• Ensure the accuracy, consistency, and quality of technical documentation through review and proofreading.
• Keep technical documents up to date as products and technologies evolve.
• Utilize documentation and content management tools to organize and track changes.

Requirements

• 5 to 10 years of experience in content development or a related role.
• Experience using Camtasia to create software-centered videos is required.
• 1 year of experience in Oracle Eloqua Marketing Cloud.
• 2 years of experience in email marketing.
• Experience creating email templates, segments, and landing pages with embedded forms in a marketing automation platform.
• Bachelor's degree in a relevant field, such as technical writing, media production, or a technical discipline.

Skills

• Proficiency in using content tools and software, including Camtasia, SnagIt, Microsoft Word, PowerPoint, and SharePoint.
• Intermediate proficiency in MS Office (Teams, Excel, Word, PowerPoint, Outlook).
• Strong writing and editing skills, with a focus on clarity and user-friendliness.
• Excellent communication and presentation skills.
• Attention to detail and a commitment to producing high-quality content.
• Adaptability to work on multiple projects and meet deadlines.
• Strong project management skills (preferred).
• Working understanding of compliance and delivery guidelines, including CAN-SPAM and email authentication protocols (preferred).
• A/B testing experience (preferred).
• Experience with Eloqua analytics report creation (preferred).
• Prior experience in the utilities industry (preferred).
• Prior experience in technology customer support or service (preferred).

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program.
• Access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for benefits and resources.
• Access to a certified Career Coach.