Content Designer (Remote)

About the role

Content designers at Splunk are integral to the product design process — not writers at the end of the pipeline, but strategic partners who shape how users understand and navigate complex enterprise software. The role sits within the Content Design and Information Architecture team and partners closely with product design, product management, engineering, research, and marketing. You will contribute to Splunk’s design system compliance while keeping the user experience coherent across a portfolio of security, observability, and platform products.

Responsibilities

• Design clear, consistent UI text across flows — labels, error messages, empty states, onboarding, tooltips, and more — in alignment with Splunk’s style guide and design system.
• Lead information architecture and navigation design for complex product areas, using research to fit user mental models.
• Define and maintain cross‑product terminology, partnering with product management and product marketing to resolve naming conflicts and drive durable decisions.
• Develop content‑led guidelines and patterns (e.g., error‑messaging standards, capitalization, in‑product help) that product designers and engineers can apply consistently.
• Create and maintain in‑product guidance experiences, such as walkthroughs and tours, to support user onboarding and feature adoption.
• Collaborate on design system standards to ensure content patterns are compliant and reusable across the portfolio.
• Partner with design and research on usability studies and card sorting to validate content and navigation decisions.
• Support product designers on projects that lack dedicated content design coverage, providing frameworks and AI‑assisted tools to maintain quality at scale.

Minimum Qualifications

• Bachelor’s degree plus 5 years of related experience, or Master’s degree plus 3 years of related experience.
• Experience in content design, UX writing, or a closely related field within complex software products.
• Prior background driving cross‑functional alignment on terminology and naming decisions with product, marketing, and engineering stakeholders.

Preferred Qualifications

• Demonstrated adaptability and resilience in navigating ambiguity, with the ability to articulate the strategic value of the discipline to key stakeholders.
• Proven ability to craft UI text that is clear, concise, and maintains a consistent voice across diverse UI surfaces.
• Experience thinking structurally about information architecture, taxonomy, and navigation—not just individual strings.
• Hands‑on experience with Figma and design systems; familiarity with Magnetic or similar enterprise design systems is a plus.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era and beyond. For 40 years we’ve created solutions that power how humans and technology work together across physical and digital worlds, delivering unparalleled security, visibility, and insights across the entire digital footprint. Our global network of doers and experts collaborates with empathy to make big things happen at scale, and the impact of our solutions is felt everywhere.

Pay

The starting salary range for this position is $104,100 – $131,900 for U.S. and Canada locations, not including incentive compensation, equity, or benefits. Specific ranges include:

• New York City Metro Area: $121,400 – $177,100
• Non‑Metro New York State & Washington State: $111,800 – $163,000

Individual pay is determined by hiring location, market conditions, skill set, experience, qualifications, education, certifications, and/or training.

Benefits

• Medical, dental, and vision insurance
• 401(k) plan with Cisco matching contribution
• Paid parental leave
• Short‑ and long‑term disability coverage
• Basic life insurance
• Eligibility for Cisco restricted stock unit grants
• 10 paid holidays per full calendar year plus 1 floating holiday (non‑exempt)
• 1 paid day off for employee’s birthday
• Paid year‑end holiday shutdown
• 4 paid personal‑wellness days
• Non‑exempt employees: 16 days of paid vacation per year (accrued at 4.92 hours per pay period)
• Exempt employees: flexible vacation time off program with no defined limit
• 80 hours of sick time on hire date and each January 1st, with up to 80 hours carried forward
• Additional paid time away for critical or emergency family issues
• Optional 10 paid volunteer days per year
• Eligibility for annual bonuses (non‑sales roles)