Content Designer, Principal Associate - Discover Customer Experience

About the Role

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We’re succeeding because they’re succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we’re on a quest to change banking for good.

We’re currently seeking a content designer to join our Experience Design team. We’re passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.

Responsibilities

As a content designer, you’ll combine your craft expertise with an understanding of our customers and the business to co-create innovative solutions to complex problems.

• Leverage strong writing and deep expertise in user experience design skills to craft compelling, accurate, and accessible digital content experiences.
• Use appropriate tools, platforms, frameworks, and design systems to create artifacts that may include content audits, taxonomy and terminology lists, content guidelines and patterns, content governance models, and microcopy for websites, user interfaces, emails, push notifications, and chatbot responses that support end-to-end user flows.

Competencies

• Human-Centered: Champion the customer through the design process, leveraging critical-thinking skills that factor in data, research insights, scalability, tech constraints, and feedback.
• Business-Focused: Facilitate design process activities with team and partners, negotiating customer needs and business goals for harmonious outcomes.
• Problem-Solving: Actively build an understanding of the potential of tech and data capabilities and emerging technologies and use this knowledge to inform work, identify new opportunities, and help your team navigate technical limitations.
• Collaboration: Foster relationships with partners and continuously expand your network, listening to diverse points of view and collaborating with an informed perspective to influence outcomes, break down silos, and gain alignment.
• Communication: Present work to audiences across levels and job functions using a human-centered approach that integrates design frameworks, data, and research insights to effectively articulate insights and design decisions.

The ideal candidate will have a strong portfolio demonstrating their process, results, and impact.

Qualifications

Basic Qualifications

• At least 3 years of experience in content design, content strategy, or UX writing.

Preferred Qualifications

• 4+ years of experience in content design, content strategy, or UX writing.
• 4+ years of experience working with and contributing to an established design system.
• 3+ years of experience collaborating with product, tech, and business partners.
• Proficiency in design and prototyping tools such as Figma.
• Experience working in heavily regulated, data-heavy problem spaces.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed-upon number of hours to be regularly worked.

• McLean, VA: $131,300 - $149,800 for Pr. Associate, Design
• New York, NY: $143,200 - $163,500 for Pr. Associate, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Learn more at the Capital One Careers website.