Content Designer, Principal Associate - Discover Customer Experience

Role Expectations

As a content designer, you'll combine your craft expertise with an understanding of our customers and the business to co-create innovative solutions to complex problems.

Content Design Expertise

• Leverage strong writing and deep expertise in user experience design skills to craft compelling, accurate and accessible digital content experiences
• Use appropriate tools, platforms, frameworks and design systems to create artifacts that may include content audits, taxonomy and terminology lists, content guidelines and patterns, content governance models and microcopy for websites, user interfaces, emails, push notifications and chatbot responses that support end-to-end user flows

Competencies

• Human-Centered: Champion the customer through the design process, leveraging critical-thinking skills that factor in data, research insights, scalability, tech constraints and feedback
• Business-Focused: Facilitate design process activities with team and partners, negotiating customer needs and business goals for harmonious outcomes
• Problem-Solving: Actively build an understanding of the potential of tech and data capabilities and emerging technologies and use this knowledge to inform work, identify new opportunities and help your team navigate technical limitations
• Collaboration: Foster relationships with partners and continuously expand your network, listening to diverse points of view and collaborating with an informed perspective to influence outcomes, break down silos and gain alignment
• Communication: Present work to audiences across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to effectively articulate insights and design decisions

The ideal candidate will have a strong portfolio demonstrating their process, results, and impact.

Basic Qualifications

• At least 3 years of experience in content design, content strategy, or UX writing

Preferred Qualifications

• 4+ years of experience in content design, content strategy, or UX writing
• 4+ years of experience working with and contributing to an established design system
• 4+ years of experience collaborating with product, tech and business partners
• 3+ years of experience working with and contributing to an established design system
• Proficiency in design and prototyping tools such as Figma
• Experience working in heavily regulated, data heavy problem spaces

Pay

• McLean, VA: $131,300 - $149,800 for Pr. Associate, Design
• New York, NY: $143,200 - $163,500 for Pr. Associate, Design
• Candidates hired to work in other locations will be subject to the pay range associated with that location
• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.