Content Designer III — Loyalty
About the role
Join us as a Content Designer III on the Experience Design team at Expedia Group. Our mission is to power global travel for everyone, everywhere. You will define content direction for Loyalty and connected Membership spaces, balancing traveler and business needs.
Responsibilities
- Drive alignment on content vision and narrative for Loyalty and Membership
- Guide roadmap decisions with user-centric insights that connect customer needs to business goals
- Evolve a cohesive content strategy across product areas, accounting for accessibility and global readiness
- Design intuitive, accessible content for onboarding, transactional flows, notifications, and more
- Apply IA methods and content systems to deliver scalable solutions within our design system
- Synthesize qualitative, quantitative, and business data into actionable content insights
- Design and run content tests with Research and Product partners; use findings to improve metrics
- Collaborate with Engineering, Localization, and Accessibility teams to deliver inclusive, readable, translatable content
- Foster continuous improvement within XD and partner teams
Requirements
- Bachelor's degree in a related technical field or equivalent professional experience in core skills such as UX Writing, content audits and analysis, content mapping and modeling, information architecture, content planning and sourcing, conversational design, and storytelling
- 5+ years of experience as a Content Designer, UX writer, or Content Strategist
- Expert skills in presenting compelling rationale and narratives behind content strategies and decisions to peers, partners, and key stakeholders
- Experience applying human-centered design (HCD) practices to product experiences
Qualifications
- Expert mastery in content strategy, UX writing, and information architecture
- Turn research and data into targeted content solutions
- Deep experience improving Loyalty journeys across complex, multi-surface product experiences
- Build messaging frameworks, routing matrices, and pattern guidance that scale consistency, trust, and clarity
- Balance traveler and business needs, partnering with Product Managers and stakeholders to align content with roadmap and strategy
- Design experiences that are helpful, human, and inclusive — and raise content quality within your squad and across XD
- Communicate with confidence: facilitate productive discourse, cultivate feedback, and drive alignment across disciplines
Skills
- Expert mastery in content strategy, UX writing, and information architecture
- Turn research and data into targeted content solutions
- Deep experience improving Loyalty journeys across complex, multi-surface product experiences
- Build messaging frameworks, routing matrices, and pattern guidance that scale consistency, trust, and clarity
- Balance traveler and business needs, partnering with Product Managers and stakeholders to align content with roadmap and strategy
- Design experiences that are helpful, human, and inclusive — and raise content quality within your squad and across XD
- Communicate with confidence: facilitate productive discourse, cultivate feedback, and drive alignment across disciplines
Benefits
Expedia Group offers a comprehensive benefits package including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.
Pay
The total cash range for this position varies based on location, available budget, and individual performance. Starting pay for this role will vary based on these factors. For details, see the "About the role" section above.
Schedule
Details on the schedule are not specified in the job posting.