Content Designer

About the Role

Shape product experiences by creating useful and meaningful content that helps users complete tasks. This position will set the vision for content and drive cohesive product narratives across multiple platforms and touch points. The role involves managing the user experience writing workflow, maintaining deadlines, and ensuring timely deliverables to the design team while working on moderately complex projects.

Responsibilities

• Design, write, edit, test, and improve content for product flows, interface language, emails, push notifications, and educational materials.
• Develop and manage an effective content strategy throughout the product development process.
• Develop a vision for messaging across a given product and ensure tactical execution to drive cohesive narratives.
• Utilize storytelling and narrative skills to improve user experience.
• Create and manage content guidelines, principles, and best practices for voice and tone, headers, and calls to action.
• Identify opportunities to define and establish conventions for messaging.
• Inventory and audit existing content to identify gaps and opportunities for improvement.
• Collaborate with partners across product, design, research, customer experience, legal, and engineering.
• Advocate for content best practices within the UX Design team.
• Research and analyze moderately complex messaging problems to identify solutions.
• Originate new concepts, strategies, or innovative approaches to user experience messaging.
• Work on multiple projects, prioritizing them according to project needs and timelines.

Requirements

• A Bachelor’s degree in English, Communications, Journalism, or the equivalent combination of education, training, and experience.
• A minimum of 5 years of experience in UX Content Design, UX writing, or Content Strategy.

Skills

• Advanced skill in project management, including leading project teams and managing timelines.
• Ability to lead, guide, and mentor others.
• Ability to articulate design concepts to a broad audience.
• Advanced verbal and visual communication skills.
• Advanced detail and organizational skills.
• Ability to apply analytical, creative, visual, and critical thinking.
• Advanced knowledge of effective writing and editing.
• Experience with user-centered design processes and best practices.
• Working knowledge of modern development standards such as HTML, XHTML, AJAX, JavaScript, and CSS.
• Working knowledge of web, mobile, and application design.
• Working knowledge of best practices for web and mobile-based content, tools, and forms.

Preferred Qualifications

• A Master’s degree in English, Communications, Journalism, or an equivalent field.
• Knowledge of the financial services industry and its products.
• Human Factors Institute Certified Analyst.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program.
• Access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for benefits and resources.
• Access to a certified Career Coach.