Content Designer [AQ-17645]

About the role

Join a leading technology company at the forefront of innovation, where you’ll play a pivotal role in shaping how millions of users interact with cutting‑edge AI technology. You will directly influence user adoption, engagement, and retention by crafting clear, compelling, and consistent email communications for a revolutionary AI product. Your work will ensure a high‑quality user experience, driving product understanding and success on a global scale.

Responsibilities

• Develop email content for various communication types, including monthly updates for new features and value‑adds related to the AI product.
• Manage ad‑hoc updates and enhancements for welcome emails.
• Provide end‑to‑end publishing support to ensure email content is accurately formatted and aligned with messaging strategy, utilizing and fine‑tuning AI‑enabled tools and processes.
• Author, check in, and format email content.
• Co‑manage content links for email campaigns.
• Prepare content for localization hand‑off and update emails with localized content.
• Validate emails and make necessary corrections prior to publishing.
• Transfer knowledge and workflows for AI‑driven HTML email generation, including:
  • Generating HTML files with AI prompting for content.
  • Generating compatible HTML files.
  • Exploring the use of JSON files and related prompts to convert data to CSV for localization hand‑off.

Requirements

• 3–5 years of experience delivering product customer‑facing email content communications (features, value‑adds, etc.).
• Experience writing long‑form and short‑form content.
• Strong writing and editing skills with meticulous attention to detail.
• Ability to work collaboratively with cross‑functional teams.
• Proficiency with the Microsoft Styleguide and tools including Teams, Outlook, SharePoint, M365, and Copilot.
• Proficiency with content management systems and working in HTML/Markdown.
• A strong portfolio of writing samples.

Benefits

• Subsidized health, vision, and dental plans.
• Paid sick leave.
• Retirement plans with employer match.
• Free online training through Aquent Gymnasium.
• Access to additional employee benefits and resources.