Content Design, Senior Associate - Co-Brand Card

About the role

Join our team and make a significant impact through innovative content design, driving customer confidence and satisfaction in Co-Brand Card. You will shape customer experiences through content, ensuring narrative consistency and influencing product design, architecture, and functionality within a user experience design framework.

Responsibilities

• Develop and implement content strategies for products and features, ensuring alignment with user experience principles and business objectives.
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience.
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement.
• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences.
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences.
• Architect a scalable content system with clear governance and versioning to enable partner-specific customization at scale across cards.
• Drive delivery at scale: manage content pipelines and release plans across multiple partner programs, set SLAs, and coordinate cross-functional handoffs with Product, Engineering, Legal, and Marketing.
• Effectively communicate complex decision-making and rationale to establish buy-in and gain progress across stakeholders.

Requirements

• 3+ years of experience in content design, or equivalent expertise in editing and writing—with a focus on digital products and platforms.
• Experience in creating content architectures, storytelling, and clear and concise writing.
• Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content.
• Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement.
• Proficient technical literacy in content platforms and understanding their impact on user experience.
• Adaptive learner in new financial services products and offerings.
• Champion inclusive, accessible language for a diverse audience.
• Background in content operations and familiarity with design systems/component libraries.
• Ability to translate partner agreements and regulatory requirements into actionable content standards and partner-specific solutions.
• Ability to conduct detailed communications audits and high-volume delivery.

Preferred Qualifications

• Experience in financial services or marketing communications.
• Proficiency in Figma and UX/UI design.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow, delivering solutions to solve all their financial needs.

Benefits

• Competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

About The Team

Our Consumer & Community Banking division serves Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions—all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share, and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data-sharing principles of security, customer control and convenience, and privacy.