Content Coordinator

About the role

Berry Appleman & Leiden is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There’s no denying our work is demanding, both in volume and pace, but we’re up for the challenge. We love the balance of hard work and fun – so, you’ll see us in jeans as we shatter glass ceilings and conventional stereotypes. BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development and want to set you up for success here at BAL and beyond.

Responsibilities

• Conduct thorough research on industry-related topics to ensure accuracy and depth in content creation.
• Write and edit immigration processing outlines, communication templates, intake questionnaires, and workflows for external clients.
• Develop user guides, manuals, tutorials, FAQs, SOPs, and documentation standards to ensure consistency and usability.
• Complete defined, routine, or standardized tasks using templates, checklists, and established specifications.
• Digest detailed and multi-step instructions to complete specific content configurations accurately.
• Implement quality control processes to review content for accuracy, completeness, grammar, style, and clarity; ensure work is self-reviewed prior to hand-off.
• Collaborate with subject matter experts to validate content accuracy and alignment with requirements.
• Communicate proactively, clearly, and thoughtfully regarding task status, progress, and risks; share updates in a structured manner.
• Offer ongoing support to users to maximize the effectiveness and adoption of the knowledge base.
• Regularly communicate content updates and improvements to relevant stakeholders.
• Collaborate with other departments to ensure knowledge management systems integrate effectively into workflows.
• Assist with data mapping and support knowledge document automation initiatives.
• Apply feedback consistently and demonstrate steady growth in knowledge, accuracy, and professional capabilities.

Qualifications

• Bachelor’s degree, or foreign equivalent, in Technical Writing, English, International Studies, Communications, or related field.
• Proven experience in content coordination, content management, or a similar role.
• Excellent written and verbal communication skills.
• Strong writing and editing skills, with the ability to convey complex concepts in clear, concise language.
• Detail-oriented with a strong focus on accuracy, quality, and consistency.
• Ability to follow structured processes and multi-step instructions.
• Ability to work independently and collaboratively in a fast-paced environment.
• Demonstrated ability to prioritize work, manage deadlines, and take ownership of assigned tasks.
• Familiarity with document management systems and collaboration tools.
• Previous experience working in U.S. immigration or global mobility preferred.

Benefits

• Competitive pay
• Discretionary annual bonus
• Supportive, team-oriented culture
• Affordable medical, dental, vision, disability, and life insurance
• Sick time
• Unlimited vacation
• 401(k) with company match