Content Claims Specialist - Field - Level I

About the role

Join Us in California! 🌴 Position: Content Claims Specialist – Field (Level I) 📦🛠️ Work Setup: Hybrid – Work From Home + Driving Role 🚗🏡 Location: San Diego or Los Angeles, CA 📍 Salary Range: $21 – $25/hour 💵

Responsibilities

• Communicate with adjusters/policyholders and industry vendors to explain their roles as Content Claims Specialists and their respective roles/contributions in the claims handling process.
• Complete physical inventory of the contents impacted by the covered loss. Identify claim type and apply appropriate methodology based on the circumstances of the contents loss.
• May be exposed to diverse conditions (cold, heat, rain, debris, etc.). Ensure consistent and quality/turnaround of all claims in accordance with the Company's productivity and performance standards and our client's SLA requirements.
• Work with the Field Support Department to organize resources (claims assistants, pricing representatives) required for completing the data entry and LKQ assessment of all damaged/destroyed total loss contents in an efficient and effective manner as per productivity standards.
• Independently manage claim load to promote/achieve the timely turnaround/closures of all claims.
• Communicate with all parties (adjusters/policyholders) in adherence with adjuster's commitment to timely and informative updates on the content claims process.
• Complete/submit detailed work/time logs on a daily basis, for all claims processed.
• Maintain claim related notes in the Company's Claims System/Web-application, exclaim, relating to incurred hours over productivity standards, as well as related to specific issues and other pertinent notes.
• Ensure timely and accurate completion/pricing of all outstanding items, which have not been priced via other channels, and following pricing Like, Kind and Quality (LKQ) standards.
• Maintains professional and technical knowledge through continuing education.
• Consistently promote adjuster's brand, image and reputation in a professional and positive manner.
• Upholds the Crawford Code of Business Conduct at all times.
• Participate in Special Projects, CAT response, or perform duties in other areas as requested.

Qualifications

• Secondary (High School) Diploma.
• College degree preferred.
• Minimum 6 months relevant work experience.
• Good verbal and written communication skills.
• Good attention to detail.
• Strong analytical and problem solving skills.
• Ability to work independently.
• Strong computer skills (MS Office/Outlook/Excel, Etc).
• Excellent interpersonal skills including the ability to handle challenging situations and people.
• Must have a valid driver's license and pass a background check.

Benefits

• Competitive base pay.
• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• A well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer.
• The core benefits offered include:
• Medical, Dental and Vision Plans
• Paid Holidays, Vacation and Sick Leave
• 401(k) Retirement Plan
• Tuition Assistance
• Paid Parental Leave
• Sustainability programs that give back to the communities in which we live and work.

About Us

Why Crawford? Because a claim is more than a number - it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time. At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values.

Education

When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:

• Competitive base pay - The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate’s previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.
• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• A well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer.
• The core benefits offered include:
• Medical, Dental and Vision Plans
• Paid Holidays, Vacation and Sick Leave
• 401(k) Retirement Plan
• Tuition Assistance
• Paid Parental Leave
• Sustainability programs that give back to the communities in which we live and work.

Crawford & Company

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V