Content Claims Specialist - Field - Level I

Location: Los Angeles, Bakersfield, Fresno, Pasadena, Sacramento, or Stockton, CA
Work Setup: Hybrid – Work From Home + Driving Role

About Us

At Crawford, a claim is more than a number—it’s a person, a child, a friend. We help restore lives on their worst days, contributing to our community one claim at a time. Employees are empowered to grow, act, and innovate, pioneering new solutions for the industries and customers we serve. With a presence in over 70 countries and speaking dozens of languages, we operate as One Crawford: united in purpose, vision, and values.

Responsibilities

• Communicate with adjusters, policyholders, and industry vendors to explain roles as Content Claims Specialists and their contributions in the claims handling process.
• Complete physical inventory of contents impacted by the covered loss.
• Identify claim type and apply appropriate methodology based on the circumstances of the contents loss.
• Work in diverse conditions (e.g., cold, heat, rain, debris).
• Ensure consistent quality and turnaround of all claims in accordance with the Company’s productivity and performance standards and client’s SLA requirements.
• Collaborate with the Field Support Department to organize resources (claims assistants, pricing representatives) for efficient data entry and LKQ assessment of damaged/destroyed total loss contents.
• Independently manage claim load to achieve timely turnaround and closures.
• Provide timely and informative updates to adjusters and policyholders on the content claims process.
• Complete and submit detailed work/time logs daily for all claims processed.
• Maintain claim-related notes in the Company’s Claims System/Web-application (exclaim), including incurred hours, productivity standards, and specific issues.
• Ensure timely and accurate completion/pricing of outstanding items following Like, Kind, and Quality (LKQ) standards.
• Maintain professional and technical knowledge through continuing education.
• Promote Crawford’s brand, image, and reputation professionally and positively.
• Uphold the Crawford Code of Business Conduct at all times.
• Participate in special projects, CAT response, or perform duties in other areas as requested.

Requirements

• Secondary (High School) Diploma; college degree preferred.
• Minimum 6 months of relevant work experience (Adjusting or Restoration related to contents).
• Good verbal and written communication skills.
• Strong attention to detail, analytical, and problem-solving skills.
• Ability to work independently and travel for field inspections.
• Strong computer skills (MS Office/Outlook/Excel).
• Excellent interpersonal skills, including handling challenging situations and people.
• Valid driver’s license and ability to pass a background check.

Work Environment

• Remote/work-from-home position with hybrid requirements (driving role).
• Must provide an adequate workspace free of noise and high-speed internet service.
• Must have a reliable personal vehicle and valid driver’s license.
• Company-provided equipment (laptop); employee responsible for care and maintenance per policy.
• Overnight travel required.

Benefits

Crawford offers a comprehensive Total Rewards package, including:

• Competitive base pay (range determined by experience, education, market rates, and other factors).
• Bonus/Incentive Pay and performance-based rewards (if applicable).
• Medical, Dental, and Vision Plans.
• Prescription Drug coverage.
• HSA, HRA, and FSA Accounts.
• Paid Holidays, Vacation, and Sick Leave.
• 401(k) Retirement Plan.
• Tuition Assistance.
• Paid Parental Leave.
• Supplemental Health Benefits (e.g., enhanced mental health support, virtual physical therapy, caregiving services, life assistance program).
• Training programs for continuous learning and career progression.
• Sustainability programs supporting communities.
• A culture of respect, collaboration, entrepreneurial spirit, and inclusion.