Contact Representative

Share This: Share Contact Representative on FacebookShare Contact Representative on LinkedInShare Contact Representative on X Recruitment began on October 5, 2026 and the job listing Expires on October 21, 2026 Full-time Apply Now This is an Indian Preference position. You will serve as a Contact Representative supporting beneficiary inquiries, resolving account issues, processing trust fund transactions, and maintaining trust records for beneficiaries. You will coordinate with Tribal, Federal, and local partners. We expect to fill 4 vacancies, one in each of the following locations. Information about these locations can be found below: Pawnee, OKFort Hall, IDCrownpoint, NMNew Town, ND Position Overview This position helps people understand and manage their financial trust accounts. You will be part of a team that provides clear information, answers questions, and helps individuals access the money or records they need. Much of your day will involve talking with beneficiaries, listening closely to their concerns, and guiding them through steps or forms with patience and care. You will review and process financial documents to make sure records are complete and accurate. This includes checking information, entering updates, and helping fix errors when they appear. You will also keep trust account files organized and protected so they remain complete and easy to use over time. A key part of this job is working with others. You will regularly connect with Tribal offices, federal staff, and local partners to share information, solve problems, and support beneficiaries. You may help gather records, prepare requests, and assist with outreach activities in the community. This work is important because it supports the long-term financial wellbeing of Tribal Nations and individual account holders. Whether you join at an entry level or at the full performance level, you will receive training and support to learn the processes, tools, and systems needed to grow in this role. Duties Some of the major duties you will perform include but are not limited to the following: Support beneficiaries by answering questions and gathering information. You will listen to concerns, identify what is needed, research account details, and provide clear explanations that help people understand their trust accounts.Process trust fund transactions with care and accuracy. This includes reviewing financial documents, checking information, entering updates, and taking steps to correct errors when they appear.Maintain organized and complete trust account records. You will create, update, and safeguard files; record account activity; and ensure records follow privacy and information-protection requirements.Review and verify account activity. You will compare balances, look into past and current information, identify issues, and help ensure deposits and payments are recorded correctly.Help beneficiaries complete forms and access their account information. You will guide them through required steps, explain processes in everyday language, and offer support when forms or procedures feel unfamiliar.Work closely with Tribal, Federal, State, Municipal, and local partners. You will share information, resolve issues, coordinate services, and participate in outreach efforts that support beneficiaries and Tribal communities.Prepare and manage record requests. You will help gather records, submit retrieval requests to the American Indian Records Repository, and complete transfer forms so records remain preserved and accessible. Duties will be developmental in nature when filled below the full performance level. Apply Now This is an Indian Preference position. You will serve as a Contact Representative supporting beneficiary inquiries, resolving account issues, processing trust fund transactions, and maintaining trust records for beneficiaries. You will coordinate with Tribal, Federal, and local partners. We expect to fill 4 vacancies, one in each of the following locations. Information about these locations can be found below: Pawnee, OKFort Hall, IDCrownpoint, NMNew Town, ND Position Overview This position helps people understand and manage their financial trust accounts. You will be part of a team that provides clear information, answers questions, and helps individuals access the money or records they need. Much of your day will involve talking with beneficiaries, listening closely to their concerns, and guiding them through steps or forms with patience and care. You will review and process financial documents to make sure records are complete and accurate. This includes checking information, entering updates, and helping fix errors when they appear. You will also keep trust account files organized and protected so they remain complete and easy to use over time. A key part of this job is working with others. You will regularly connect with Tribal offices, federal staff, and local partners to share information, solve problems, and support beneficiaries. You may help gather records, prepare requests, and assist with outreach activities in the community. This work is important because it supports the long-term financial wellbeing of Tribal Nations and individual account holders. Whether you join at an entry level or at the full performance level, you will receive training and support to learn the processes, tools, and systems needed to grow in this role. Duties Some of the major duties you will perform include but are not limited to the following: Support beneficiaries by answering questions and gathering information. You will listen to concerns, identify what is needed, research account details, and provide clear explanations that help people understand their trust accounts.Process trust fund transactions with care and accuracy. This includes reviewing financial documents, checking information, entering updates, and taking steps to correct errors when they appear.Maintain organized and complete trust account records. You will create, update, and safeguard files; record account activity; and ensure records follow privacy and information-protection requirements.Review and verify account activity. You will compare balances, look into past and current information, identify issues, and help ensure deposits and payments are recorded correctly.Help beneficiaries complete forms and access their account information. You will guide them through required steps, explain processes in everyday language, and offer support when forms or procedures feel unfamiliar.Work closely with Tribal, Federal, State, Municipal, and local partners. You will share information, resolve issues, coordinate services, and participate in outreach efforts that support beneficiaries and Tribal communities.Prepare and manage record requests. You will help gather records, submit retrieval requests to the American Indian Records Repository, and complete transfer forms so records remain preserved and accessible. Duties will be developmental in nature when filled below the full performance level.