Contact Lens Tech.

Essential Functions and Responsibilities

• Assist MDs/ODs in performing contact lens fitting and evaluations.
• Educate patients on contact lens care, usage, and products.
• Order contacts and contact supplies, as needed.
• Analyze patient charts to ensure patients are fitted with proper lenses/correction.
• Provide contact lens insertion/removal training to patients.
• File insurance claims in a timely manner.
• Call patients for contact lens and glasses pick-up and/or schedule dispensing appointments.
• Review CL trial lens inventory and order as needed.
• Review pending CL fittings and call patients to finalize or to schedule follow-up appointments.
• Absorb and assist satellite offices in ordering contacts as needed.
• Maintain a clean and organized work area.
• Dispense, adjust, repair glasses as needed.
• Organize frame boards and cleaning demo lenses and frames as needed.
• Verify incoming glasses orders.

Minimum Job Requirements (Education, Experience, Skills)

• Experience in customer service environment required.
• Excellent communication skills.
• Strong analytical skills.
• Strong interpersonal and relationship building skills.
• Able to work independently & effectively in a team environment.
• Strong organization and planning skills.
• Able to work effectively with the public.
• Travel to other Gailey dispensaries as assigned by Director of Optical Operations.
• NCLE certification is required by employee’s 3-year anniversary in position.

Physical Demands

• This position requires incumbent to sit at desk and/or stand for long hours during regularly scheduled work hours.
• This job may include, but are not limited to sitting, reaching, stooping, crouching, kneeling, climbing, twisting, hearing and repetitive motions.
• The ability to lift up to 25 pounds.
• Travel is required to satellite offices.
• Must have reliable transportation and be able to drive/travel as needed.

Working Conditions and Environment

• Incumbent works in a temperature controlled medical office environment.

Pay

The starting range for this position is $17.00 - $19.74/hr. depending on skills, experience, and qualifications as well as market considerations. (posting updated 1/2/2025)