Contact Center Supervisor
USA Vein Clinics, Vascular, Fibroid and Oncology Centers · Northbrook, IL · 3 wk ago
On-siteCustomer Service$24–$26/hrFull-time
Position Summary
The Contact Center Supervisor is responsible for driving results within the Patient Registering and Scheduling call center. You will be responsible for supervising the team, processes and scripts to produce the most efficient, effective and highest possible results. This involves effective coaching, development, reporting and performance management that will yield week-over-week improvements. Must be comfortable in working in a fast paced environment, with weekly and monthly KPI's and targets. This position is ONSITE in our Northbrook, Illinois corporate office.
Requirements
- High School Diploma or equivalent, required
- Demonstrated experience handling escalated callers, service issue, and employee conflicts
- Schedule flexibility & ability to work 1 Saturday per month
Qualifications
- Fluent in Spanish, preferred
- 2+ Years of contact center supervisory or lead experience