Contact Center Supervisor
Slide · Tampa, FL · 2 wk ago
On-siteCustomer ServiceFull-time
What You’ll Do
- Lead, coach, and develop a team of representatives to drive performance and service excellence
- Monitor team productivity, call metrics, and performance trends to improve outcomes
- Support escalations and complex issues while ensuring high-quality resolutions
- Oversee scheduling, timekeeping, and adherence to workforce expectations
- Identify and implement process improvements using data and interaction analytics
- Ensure compliance with data accuracy, policy structure, and regulatory standards
- A high school diploma required
- 3+ years of leadership experience in a high-volume contact center
- 1+ year of experience in P&C insurance
- Experience with Five9, Power BI, and Guidewire
- Active 20-44 insurance license
- Strong leadership, analytical, and organizational skills
- Ability to thrive in a fast-paced, metrics-driven environment
- Desire to live Slide’s Core Values.
- The Slide Vibe - An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology!
- Benefits - Created using Slider feedback, Slide offers a comprehensive and affordable benefits package to cover all aspects of health...
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