Contact Center Strategic Development Program Manager

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Contact Center Strategic Development Program Manager based in the United States. This role offers an exciting opportunity to shape employee development, career mobility, and workforce performance within a dynamic, service-oriented organization. You will lead strategic talent initiatives, including career development pathways, mentoring programs, and professional growth campaigns. Working closely with operational leaders and cross-functional teams, you will design scalable learning experiences that strengthen employee engagement, leadership readiness, and business outcomes. You will use data, analytics, and continuous improvement methodologies to measure impact and optimize program effectiveness. This position combines strategic planning with hands-on execution in a collaborative, remote-first environment. It is ideal for a proactive program management professional who enjoys influencing stakeholders, solving complex challenges, and helping employees reach their full potential. How Jobgether Works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.