Contact Center Sr Specialist

About the Role

Join our team as a Contact Center Senior Specialist in Business Banking. This role is ideal for individuals who are friendly, helpful, positive-minded, and enjoy learning. At Citizens, we value our colleagues and provide extensive support and training to help you grow your career and make a lasting impact.

Responsibilities

• Field a variety of incoming customer calls with a passion to deliver high-quality solutions.
• Help customers bank better by recommending products and services that meet their banking needs.
• Gain deeper knowledge and understanding of the banking industry to handle customer inquiries with increasing complexity.
• Produce high-quality work that brings satisfaction and pride.
• Participate in observations of your recorded calls to support coaching, development, and performance.

Qualifications

• 3+ years of exceptional customer service or sales experience required, preferably within a financial setting.
• Previous call center experience (inbound/outbound) preferred.
• Positive and customer-focused mindset.
• Strong listening and problem-solving abilities, with persistent enthusiasm when interacting with customers.
• Strong verbal and written communication skills.
• Goal-oriented professional with an interest in strengthening banking knowledge.
• Exceptional time management skills.
• Detail-oriented with a strong sense of urgency.
• High School degree or equivalent required.
• Computer proficiency required.
• Ability to sit for long periods while answering customer calls required.

Benefits

• Guaranteed base salary with monthly performance-based incentive bonuses.
• Exceptional benefits such as medical, dental, and a generous Paid Time Off policy.
• Variety of work schedules to suit your lifestyle and needs (full time, first and second shift available).
• Fixed schedules (no rotations) that include one weekend day off.
• Career opportunities to develop your potential, learn new skills, and grow into new roles.
• Access to 401(k) with corporate match and Employee Stock Purchase Program.
• Access to exclusive colleague offers on Citizens Bank products and services.

Schedule

40 hours per week with multiple schedules available.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you become part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.