Contact Center Specialist II (N)

Contact Center Specialist II

CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807
Department 1734
Scheduled Weekly Hours 40 Hours
Work Shift Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. It includes six hospitals, five ERs, and over 80 clinics. CoxHealth has earned numerous honors for workplace excellence, including being named one of Modern Healthcare’s Best Places to Work five times.

• Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
• Acknowledged by Forbes as one of the Best Employers for New Grads.
• Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Responsibilities

• Answer consumer inquiries.
• Direct consumers to the appropriate department.
• Centralized scheduling services for clinics.
• Other duties related to ensuring patients can easily access their provider(s).

Requirements

• Required: High school diploma or equivalent.
• Required: 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills.

Preferred

• 2+ years customer service experience.
• Healthcare experience.
• Call center experience.

Skills

• Strong customer service skills demonstrating empathy, kindness, safety, and compassion.
• Problem-solving skills to analyze and respond to consumer inquiries.
• Ability to work independently and as a member of a team.
• Excellent time management skills.
• Professional written and verbal communication skills.
• Proficiency in Microsoft Office programs and healthcare-related programs.
• Ability to multitask, manage call volume, and prioritize patient needs.
• Competency in required skills as a Contact Center Specialist I or equivalent skills.

Benefits

Medical, Vision, Dental, Retirement with Employer Match and more (20+ hours/week)
For a comprehensive list of benefits, please click here: Benefits | CoxHealth