Contact Center Specialist II

Location: 3801 S National Ave, Springfield, Missouri, 65807
Scheduled Weekly Hours: 40
Work Shift: Day Shift, 8:00 AM – 5:00 PM

About the Organization

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, five emergency rooms, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

• Named one of Modern Healthcare’s Best Places to Work five times
• Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group
• Acknowledged by Forbes as one of the Best Employers for New Grads
• Healthcare Innovation's Top Companies to Work for in Healthcare (2025)

Benefits

Medical, vision, dental, retirement with employer match, and more (available for employees working 20+ hours per week).

Responsibilities

• Manage interactions with consumers to ensure a high level of customer service
• Answer consumer inquiries and direct them to the appropriate department
• Provide centralized scheduling services for clinics
• Perform other duties to ensure patients can easily access their provider(s)

Requirements

• High school diploma or equivalent (Required)
• 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills (Required)
• 2+ years customer service experience, healthcare experience, and/or call center experience (Preferred)

Skills

• Strong customer service skills demonstrating empathy, kindness, safety, and compassion
• Problem-solving skills to analyze and respond to consumer inquiries
• Ability to work independently and as a member of a team
• Excellent time management skills
• Professional written and verbal communication skills
• Proficient in Microsoft Office Programs and healthcare-related programs
• Ability to multi-task, manage call volume, and prioritize patient needs
• Ability to make timely decisions and provide the best possible outcome
• Competency in required skills as a Contact Center Specialist I or equivalent skills