Contact Center Specialist I

What’s Important To You

We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

About the Role

This position is located at our Meridian E. Broadway, ID or Boise Overland Rd, ID branch.

Essential Duties And Responsibilities

• Supports daily incoming calls in a flexible work environment.
• Supports both internal and external client interactions for general inquiries as well as complex financial transactions.
• Provides outstanding customer service to both internal and external clients in an efficient and effective manner to grow loyalty and repeat business.
• Uses bank systems simultaneously to assist clients ensuring proper documentation of both internal and external client interactions in CRM tool.
• Serves as a point of contact for new hires, providing guidance and support.
• Participates in group huddles and provides feedback when additional support materials are necessary.
• Might help in ASK queue as assigned.

Qualifications

• High School Diploma or General Education Degree (GED) required.
• Minimum 6-12 months in a relevant role and/or equivalent combination of education and experience required.
• Previous experience in banking or a call/contact center strongly preferred.

Physical Demands And Working Environment

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently.
• Hearing - Frequently.
• Sitting - Frequently.
• Standing - Occasionally.
• Talking - Frequently.
• Noise Level - Moderate.
• Typical Work Hours - Vary based on scheduling/business need.
• Overtime - Subject to business need.
• Regular and Predictable Attendance - Required.