Contact Center Service Representative

Full-Time Remote opportunity available in Charleston Metro Area, Columbia Metro Area, Florence, Myrtle Beach & Greenville/Spartanburg, SC. This position is predominately remote; however, you may be required to come onsite as needed.

About the role

As a Contact Center Service Representative, you will provide exceptional customer service via telephone and offer financial products and services that meet the customers' needs. A typical day might include:

• Brainstorming with team members about ways to meet referral goals.
• Talking with a customer about the payoff amount for their auto loan.
• Assisting a customer with unlocking their online account.
• Ordering a new debit card for a customer.
• Transferring funds from one account to another.
• Meeting with your Team Lead to review your current performance.

This Job Might Be For You If

• You enjoy assisting customers over the phone and thrive in a fast-paced environment.
• Multitasking is your strength.
• You connect well with others and are comfortable talking to people.
• You are not bothered by offering financial products and services to customers.
• You seek work/life balance and want a schedule that allows you to spend nights and weekends with family and friends.
• You are a pro at managing your time and staying on track.
• You consistently follow policies and procedures.
• You stay cool under pressure and don’t get flustered or take it personally when dealing with irate customers.
• You volunteer for new challenges without being asked.

Benefits

• A chance to build lasting relationships with your team and customers.
• The opportunity to work from the comfort of your home—no commute!
• A total wellness program including gym reimbursement, virtual workshops, and an Employee Assistance Program.
• Opportunities to make a difference by volunteering and getting involved in the community.
• Opportunities to grow within a company dedicated to your development and promoting talent internally.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience in a call center or banking environment.
• Positive attitude.
• Bilingual in English and Spanish preferred but not required. Premium pay rate for bilingual employees is available after 90 days of employment, subject to passing a bilingual exam assessing reading, writing, and speaking proficiency in Spanish.
• Must meet minimum high-speed internet requirements (20MB upload, 50MB download, 60MS or less latency). A higher minimum speed may be required.

Training

Training for this position is held onsite, in-person at our headquarters in North Charleston, SC. Training starts the first Monday of the month, typically lasting 4 weeks, Monday through Friday.

Application deadline: July 17th, 2026. Relevant military experience is considered for veterans and transitioning service members.