Contact Center Sales Representative
About the role
MCI is a fast-growing tech-enabled business services company with a strong presence in call centers and operations spanning multiple countries. We provide CX, BPO, and XaaS cloud technology solutions across various industries like healthcare, retail, government, education, telecom, technology, e-commerce, and finance.
Responsibilities
- Make outbound calls to prospective and existing customers
- Promote tailored solutions and close sales effectively
- Handle objections and maintain accurate records in the CRM system
- Meet or exceed daily, weekly, and monthly sales targets
- Follow scripts and compliance guidelines to ensure quality and consistency
- Collaborate with team members to share insights and improve strategies
Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- 1-2 years of sales experience in a contact center or telesales environment
- Fluent in English and Spanish (spoken and written)
- Excellent communication, persuasion, and negotiation skills
- Ability to work under pressure and consistently meet targets
- Familiarity with CRM platforms and sales tools
Benefits
MCI offers a variety of benefits and incentives including health benefits, disability insurance, life insurance, and retirement savings programs. Employees also have access to paid training, career growth opportunities, and a casual dress code.
Pay
Starting compensation is based on experience and is subject to change. Details will be provided upon application.
Schedule
The role operates in a professional office environment with occasional travel to MCI locations. The employee will primarily sit and stand for long periods while using a computer and telephone headset. Occasional movement and lifting up to 40 pounds may be required.