Contact Center Sales Representative

About the role

MCI is a rapidly growing tech-enabled business services company with a strong presence in the United States and international operations. We specialize in Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) solutions across various sectors including healthcare, retail, government, education, telecom, technology, e-commerce, and finance.

Responsibilities

• Make outbound calls to prospective and existing customers
• Promote tailored solutions and close sales effectively
• Handle objections confidently
• Maintain accurate records of calls, leads, and sales in the CRM system
• Meet or exceed daily, weekly, and monthly sales targets
• Follow scripts and compliance guidelines to ensure quality and consistency
• Collaborate with team members to share insights and improve strategies

Requirements

• Must be 18 years or older
• High school diploma or equivalent
• 1-2 years of sales experience in a contact center or telesales environment
• Fluent in English and Spanish (spoken and written)
• Excellent communication, persuasion, and negotiation skills
• Able to work under pressure and consistently meet targets
• Familiarity with CRM platforms and sales tools

Qualifications

• Must be authorized to work in the country where the job is based
• Willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
• Willing to submit to drug screening

Skills

• Outbound calling skills
• Sales presentation and closing techniques
• CRM proficiency
• Customer relationship management
• Objection handling

Benefits

MCI offers a competitive compensation and benefits package that includes:

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Disability Insurance
• Life Insurance
• Retirement Savings
• Paid Training
• Career Growth Opportunities
• Casual Dress Code

Pay

Starting compensation is based on experience and is competitive within the industry.

Schedule

The schedule for this role is typically full-time, with flexible working hours to accommodate the needs of the job and the individual.