Contact Center Sales Representative

About the role

MCI is a fast-growing tech-enabled business services company with a strong presence in call centers and operations spanning multiple countries. We provide CX, BPO, and XaaS solutions across various industries like healthcare, retail, government, education, telecom, technology, e-commerce, and finance. Our contact centers leverage advanced technologies to enhance customer journeys, drive scalability, and reduce costs. We foster an inclusive environment where professionals can build meaningful careers, access continuous learning, and contribute to our global success.

Responsibilities

• Make outbound calls to prospective and existing customers
• Promote tailored solutions and close sales effectively
• Handle objections confidently
• Keep accurate records of calls, leads, and sales in the CRM system
• Meet or exceed daily, weekly, and monthly sales targets
• Follow scripts and compliance guidelines to ensure quality and consistency
• Collaborate with team members to share insights and improve strategies

Requirements

• Must be 18 years or older
• High school diploma or equivalent
• 1-2 years of sales experience in a contact center or telesales environment
• Fluent in English and Spanish (spoken and written)
• Excellent communication, persuasion, and negotiation skills
• Ability to work under pressure and consistently meet targets
• Familiarity with CRM platforms and sales tools

Qualifications

• Must be authorized to work in the country where the job is based
• Willingness to submit up to a LEVEL II background and/or security investigation with a fingerprint
• Willingness to undergo drug screening

Benefits

MCI offers a variety of benefits and incentives, including:

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Casual Dress Code
• Compensation & Benefits Tailored to Fit Your Life

Pay

Starting compensation is based on experience, and we offer a competitive package.

Schedule

The role operates in a professional office environment. Employees will sit/stand for long periods, use computers, and operate office equipment.