Contact Center Sales and Service Advocate - MUST BE LOCATED IN DETROIT METRO

Position Summary

At Oncourse Home Solutions (OHS), our Contact Center Sales Agents drive our revenue growth and deliver standout customer experiences. As the voice of our brand, you’ll sell home warranty and energy-related products on inbound and outbound calls, helping homeowners protect what matters most while you build a real sales career.

Why Join OHS?

• A supportive, energetic team culture that celebrates wins.
• Be part of a team that values service excellence and long-term customer relationships.
• Work alongside engaged teammates who value teamwork and accountability.
• Clear career growth in a rapidly expanding company, plus recognition programs and ongoing development.
• Join a workplace with fun town halls, real recognition, and EBRGs that make you feel part of something bigger.

What You’ll Do

• Sales & Customer Engagement: Sell home warranty, protection plans, and energy-related services to new and existing customers on inbound and outbound calls.
• Identify customer needs and confidently recommend products that deliver clear value.
• Consistently meet and exceed daily, weekly, and monthly sales targets.
• Apply proven sales techniques: upselling, cross-selling, outbound selling, and objection handling.
• Customer Experience & Operations: Lead professional, consultative conversations that build trust and rapport. Accurately document customer interactions, sales details, and follow-ups in our CRM. Navigate multiple systems quickly while maintaining accuracy and strong attention to detail. Partner with supervisors and coaches to continually sharpen your performance and technique.

Experience & Skills

• 1+ year of sales or customer-facing experience (retail, contact center, or similar).
• Strong communicators newer to sales are encouraged to apply.
• A track record of meeting or exceeding sales goals.
• High energy, resilient, and motivated by earning commission.
• Strong verbal, written, and digital communication skills.
• Comfortable following sales scripts, product guidelines, and structured workflows while keeping a natural, customer-focused selling style.
• Able to multitask with accuracy and professionalism, and to adapt quickly to coaching and changing priorities.
• Nice to Have:
• Call center sales experience with service plans, home warranty products, or subscription-based offerings.
• Contact center experience in a high-volume setting.
• Familiarity with HVAC systems, home warranty products, or utility services.
• Bilingual (Spanish).
• Experience with CRM platforms such as Salesforce or HubSpot.