Contact Center Representative - Work From Home

About the role

Contact Center Representatives at AWL help connect consumers with licensed insurance agents in real-time. The role is remote and involves engaging in both inbound and outbound calls, completing follow-up calls, and communicating with team members.

Responsibilities

• Engage in inbound and outbound calls with consumers looking to compare insurance rates.
• Ask qualifying questions to match consumers with the best insurance agent for their needs.
• Complete follow-up calls to inquire about the consumer's experience and ensure their needs were met.
• Help consumers get connected with the right agent and record information about their experience.
• Remain in frequent communication with leadership through chat.

Requirements

• Superior verbal communication skills.
• Comfortable defusing escalated situations, remaining courteous and patient.
• Competent computer skills.
• Receptive to coaching.
• Strong written communication skills (spelling, grammar, punctuation).
• Multi-tasker.
• Punctual and dependable.

Qualifications

• You must reside and work in the state of Texas.
• You must maintain a quiet background.
• We occasionally complete screenshares to provide coaching opportunities.
• This is a high-volume call center with calls around 5 seconds apart.
• We have multiple shifts to choose from, with a SET schedule of 20+ hours per week.
• Our hours of operation are from 7am-8:30pm (M-F), 9am-6pm (Sat) and 11am-6pm (Sun).

Skills

• Excellent verbal communication skills.
• Ability to handle escalated situations calmly.
• Proficient in using computers and software.
• Open to learning and feedback.
• Strong writing abilities.
• Able to manage multiple tasks simultaneously.
• Punctual and reliable.

Benefits

AWL offers competitive pay, outstanding benefits, and a vibrant, dynamic work culture. We foster a tight-knit team with a fast-paced, energetic, and entrepreneurial company culture, and we have been ranked as a Best Place to Work in Austin since 2012.

Pay

Compensation details are provided upon hire.

Schedule

The schedule is SET and includes 20+ hours per week, with hours ranging from 7am-8:30pm (M-F), 9am-6pm (Sat) and 11am-6pm (Sun).