Contact Center Representative - Work From Home

About the role

In the heart of AWL, we have our amazing Contact Center Team who helps connect consumers looking for insurance products with licensed insurance agents who can meet their insurance needs and it's all done in real time! You will serve as a concierge for our Insurance Agents and connect interested consumers with ready to assist agents, all in the comfort of your own home.

Responsibilities

• Engage in inbound and outbound calls with consumers looking to compare insurance rates.
• Ask qualifying questions to match them with the best insurance agent for their needs.
• Complete follow up calls, inquiring about the consumer's experience and making sure their needs were met.
• Help consumers get connected with the right agent and record information about their experience.
• Remain in frequent communication with leadership.
• Communicate with your team daily through chat.

Requirements

• Superior verbal communication skills.
• Energetic, easy to understand, and good at taking charge of the conversation.
• You enjoy talking on the phone and your smile shines through your voice.
• Comfortable defusing escalated situations, remaining courteous and patient.
• Cum competent computer skills.
• Receptive to coaching.
• Strong written communication skills. Competent in spelling, grammar, and punctuation.
• Multi-tasker.
• Punctual and dependable.
• Excited about the opportunity to set and achieve goals, contribute ideas, and be part of a supportive team.

Qualifications

• Must reside and work in the state of Texas.
• Maintain a quiet background.
• Reliable internet service that meets our connectivity standards is required.

Skills

• Working USB Headset
• Working Mouse
• Highspeed internet (at least 50 mb/s download speed)
• Compatible headset
• Compatible Ethernet Connection (must be Cat 6 Ethernet cable)
• Noise free background
• Updated personal laptop or PC, able to support Microsoft Office and Teams downloads (AWL provides login credentials).
• Working webcam

Benefits

• Competitive pay
• Outstanding benefits
• A fabulous, fun, collaborative environment

Pay

Details TBD

Schedule

Our minimum hours requirement is 20 hours per week. We need to be able to count on you, and maintaining good attendance is required. Our hours of operation are from 7am-8:30pm (M-F), 9am-6pm (Sat) and 11am-6pm (Sun).

AWL

AWL (AWL Holdings, LLC) is one of the most successful customer acquisition marketing companies in the US. Simply put, we help our customers acquire customers for the US insurance industry. Our amazing team of over 1,100 talented and successful professionals use internet marketing strategies to turn consumer interest in insurance products into policy sales for the world's largest insurance carriers and more than 30,000 of their agents. We are Austin-born and our growth from a 2-person startup in 2005 to a highly profitable business has been a remarkable journey. We are a tight-knit team with a fast paced, energetic, and entrepreneurial company culture that has been ranked a Best Place to Work in Austin for 2012, 2013, 2017, 2018, 2019 and 2021 and 2022. AWL fosters a vibrant, dynamic work culture built on trust, data, technology, passion, collaboration and winning, where employees want to engage and be impactful.

Virtual Training Requirements

Please review the Virtual Training Requirements before applying.