Contact Center Phone Agent

About the role

The DMHC Help Center educates members about their health care rights and resolves complaints against health plans to ensure a stable and accessible health care delivery system.

Responsibilities

• Address consumer calls and written inquiries requiring in-depth review and analysis to resolve health plan issues under the supervision of the Supervisor I.
• Work in a climate-controlled cubicle or office environment with artificial lighting.
• May be eligible for hybrid telework, subject to operational needs and the State Telework Policy.

Requirements

The position requires a Background Investigation prior to hiring.

Possession of Minimum Qualifications will be verified prior to interview and/or appointment.

Qualifications

The position does not specify any specific educational requirements beyond those outlined in the Classification Specification.

Skills

• Ability to work a flexible work schedule during hours of operation.
• Knowledge of health care service programs and trends.
• Previous call center or similar experience is a plus.
• Excellent customer service skills.
• Excellent interpersonal skills.
• High degree of initiative, independence, and flexibility.
• Ability to work well under pressure.
• Excellent attendance and dependability.
• Team environment skills.
• Knowledge and skill with PCs, such as Microsoft Word, Excel, Customer Relationship Management (CRM) systems, etc.

Benefits

No specific benefits are mentioned in the job posting.

Pay

The salary range is $3,861.00 - $6,276.00 per month.

Schedule

The position may be eligible for hybrid telework, subject to operational needs and the State Telework Policy.