Contact Center Pharmacy Technician, (CPhT) certification required

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Title: Pharmacy Technician I Company: Oak Street Health Location: Remote Role Description The Pharmacy Technician acts as a liaison between the patient, provider, and pharmacist. The Pharmacy Technician provides exceptional customer service and excellent phone etiquette while exercising empathy with Oak Street Health patients. Core Responsibilities Field inbound calls for refill requests, investigate the status of refills, and fulfill medication renewal requests as indicatedContacts patients and assists/reminds them in obtaining refills on their medications from their respective pharmacy, whether it be retail, independent or mail-order pharmacy.Make outbound calls to pharmacies on behalf of the patient when neededResponsible for 40-50 calls per day volume inbound and/or 60-80 calls outboundCoordinate with center care teams to overcome identified barriers that prevent patients from receiving refillsUtilize electronic medical record platform to send requests and updates to field care teamsDocument clear and precise information into applicable electronic platformsCapture and document all patient requests prior to ending the callMonitor the CareReq queue to ensure the completion of any open requisitionsArrange transportation for center visitsSchedule off-cadence or requested patient appointmentsUtilize triage nurse line, using warm transfers, when needed for acute healthcare concernsExecute prescription requests according to up-to-date process standards and policiesEngage with patients in an environment free from background distractions that supports a private home office that ensures patient information is protectedMeet and exceed departmental metrics; stay informed of changes and updates to department metricsResponsible for maintaining licensure and certificationComplete all Continuing Education expectationsOther duties as assigned Remote Work Requirements Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systemsPrior remote work experienceAbility to obtain high-speed internet and hardwire equipment to router/modemDistraction-free and private remote work environment required as well as reliable dependent care during working hoursAbility to provide own transportation for instances where on-site support is required for employees located within 50 miles of a physical OSH location/centerhttps://www.oakstreethealth.com/locationsCall center/home office locations: Downers Grove, IL; Chicago, IL; Charlotte, NCAbility to participate in classroom-style remote training sessionsAn understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment Career Development Opportunities The career path from Pharmacy Technician I to Pharmacy Technician II includes: A minimum tenure of 6 months in the Pharmacy Technician I roleConsistently demonstrates strong problem-solving abilities, effective communication, and a thorough understanding of customer needsDemonstration of a strong desire to learn and grow in their roleMeet “Exceptional” performance metrics for a minimum of 3 consecutive months (targets are subject to change with 30-day advance notice) for all job skills:Average Calls per HourAverage Handle TimeAverage Unavailable TimeQuality MetricsDemonstrate proven reliability and satisfactory attendance The progression path from Level I, Level II, and Level III positions within the Pharmacy Technician Contact Center team is a structured path that encourages advocates to widen their knowledge base, take on more responsibility, demonstrate expertise, and reward team members for their proven success and dedication. Each role level builds upon the skills learned in the previous one, with the ultimate goal of enabling technicians to provide superior support and contribute to the overall success of the contact center. What are we looking for? Minimum 1 year of retail pharmacy experience requiredActive Pharmacy Technician License in the state of residenceCertified Pharmacy Technician (CPhT) certification requiredHigh school diploma or equivalent requiredBilingual Spanish preferred, medical Spanish a plusStrong working knowledge of MS Office and Google Suite preferredAbility to execute daily responsibilities with minimal supervisionDemonstrated ability to deliver high-quality customer serviceDeliver confident and professional service to Oak Street Health patients and internal partnersUS work authorization Anticipated Weekly Hours 40 Time Type Full time Pay Range The Typical Pay Range For This Role Is $17.00 - $25.65 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great Benefits For Great People We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 11/25/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.