Contact Center Member Service Specialist (Location: Jacksonville, FL)

Essential Job Functions

• Shift: Must be flexible to work any day or shift between the hours of 7:00am - 7:00pm / Monday - Saturday.

Responsibilities

• Demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job:
  • Focus - Focus your full attention by carefully listening to and observing client or member.
  • Connect - Consistently be friendly and approachable. Demonstrate your care.
  • Understand - Listen empathetically and ask questions (70%/30% rule).
  • Counsel - Recommend solutions based on your member’s needs and objectives.
  • Advance - Ensure that member’s expectations were exceeded.
  • Verify necessary follow-up actions.

Qualifications

• A minimum of one year experience in a position of direct member/customer contact in financial institutions, especially in a call center environment, is preferred.

Disclaimers and Work Environment

• Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all-encompassing and are subject to change at any time by management.
• The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Pay

Competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement—available to all full and part-time employees.

Schedule

Part time positions start at a minimum of 30 hours per week.