Contact Center - Member Service Represen

About the role

Ready to build a career where you can make a difference every day? Kohler Credit Union is looking for a Full-Time Contact Center Member Service Representative to join our team! Starting at $19.15-$21.40 per hour, this is a great opportunity for someone looking to begin or grow their career in banking, financial services, and customer support. No previous financial institution experience is required. Training for this position takes place on-site at our Corporate Center in Sheboygan, Wisconsin, and attendance on-site is required throughout the entire training period. Once training is successfully completed and performance expectations are met, employees may become eligible to transition to a work-from-home arrangement. More than just a job, this is an opportunity to join a community-focused financial institution where employees are valued, collaboration is encouraged, and your work directly impacts the financial well-being of our members. We're committed to helping you grow professionally while providing the training, support, and resources you need for long-term career success.

Responsibilities

• Serve as a key point of contact for members, providing friendly, knowledgeable, and solutions-focused service.
• Listen to members' needs, answer questions, resolve account issues, and help them find products and services that support their financial goals.
• Assist members through phone, chat, email, and secure messaging while maintaining a high level of professionalism, empathy, and accuracy.
• Handle debit card requests, digital banking support, mobile deposit verification, account maintenance, and researching and resolving member questions.

Requirements

• High School Diploma or equivalent required.
• Strong verbal and written communication skills.
• Ability to provide professional, friendly, and solutions-focused customer service.
• Genuine interest in helping others and creating positive member experiences.
• Strong attention to detail and ability to handle confidential information.
• Ability to listen, understand member needs, and effectively resolve questions or concerns.
• Ability to follow established procedures, policies, and regulatory requirements.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Applicants must be legally authorized to work in the United States without current or future visa sponsorship.

Benefits

• Competitive pay.
• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) contributions.
• Paid time off.
• Tuition reimbursement.
• Consistent, predictable schedule.
• Eligibility to transition to work-from-home after successful training.

Pay

Starting at $19.15–$21.40 per hour.

Schedule

• Monday–Thursday: 8:00 AM – 5:00 PM
• Friday: 8:00 AM – 6:00 PM
• Rotating Saturdays: 9:00 AM – 12:00 PM
• No holiday work.