Contact Center - Member Service Representative
About the role
Ready to build a career where you can make a difference every day? Kohler Credit Union is looking for a Full-Time Contact Center Member Service Representative to join our team! No previous financial institution experience is required. Training for this position takes place on-site at our Corporate Center in Sheboygan, Wisconsin, and attendance on-site is required throughout the entire training period. Once training is successfully completed and performance expectations are met, employees may become eligible to transition to a work-from-home arrangement.
Responsibilities
As a Member Service Representative, you'll be a key point of contact for our members, providing friendly, knowledgeable, and solutions-focused service. You'll listen to their needs, answer questions, resolve account issues, and help them find products and services that support their financial goals. You'll assist members through phone, chat, email, and secure messaging while maintaining a high level of professionalism, empathy, and accuracy.
- Debit card requests
- Digital banking support
- Mobile deposit verification
- Account maintenance
- Researching and resolving member questions
Requirements
- High School Diploma or equivalent required
- Strong verbal and written communication skills
- Ability to provide professional, friendly, and solutions-focused customer service
- Genuine interest in helping others and creating positive member experiences
- Strong attention to detail and ability to handle confidential information
- Ability to listen, understand member needs, and effectively resolve questions or concerns
- Ability to follow established procedures, policies, and regulatory requirements
- Ability to work effectively in a fast-paced, team-oriented environment
- Applicants must be legally authorized to work in the United States without current or future visa sponsorship
Benefits
- Medical, dental, and vision insurance
- 401(k) contributions
- Paid time off
- Tuition reimbursement
Pay
Starting at $19.15-$21.40 per hour
Schedule
This position follows set weekday hours with rotating weekend requirements and no holiday work, giving you more opportunities to spend time with family, friends, and the things that matter most to you.
- Monday-Thursday: 8:00 AM - 5:00 PM
- Friday: 8:00 AM - 6:00 PM
- Rotating Saturdays: 9:00 AM - 12:00 PM
- No holiday work