Contact Center Internship - 2026 Fall Semester

Responsibilities

• Effectively communicates with customers, agents, third parties and vendors across multiple communication channels.
• Performs an array of tasks including using care and compassion to guide customers through billing, policy and claim related inquiries.
• Researches and analyzes policy/billing/claim activity and proactively identifies solutions to resolve customer inquiries.
• Collaborates with independent agents and in-house Service Center to escalate urgent customer concerns using sound judgment.
• Buils relationships with our internal and external customers, agents, vendors, and others, and is committed to delivering exceptional service.
• Contributes to a positive team atmosphere, overall department goals, and is active in promoting Arbella’s core values including Diversity and Inclusion efforts.
• May have the opportunity to work in other Arbella contact centers to expand skills/knowledge based on business need.
• Performs other related work as required or requested.

Qualifications

• Strong attention to detail along with time management skills needed.
• Quick learner with sound technical aptitude.
• Works well independently as well as within a team.
• Basic computer skills.
• Able to multi-task and work in a fast-paced environment.
• Desire for permanent employment if good fit.

Pay

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $17.00 - $18.00/hr based on a variety of factors including, but not limited to, relevant skills and experience.