Contact Center & Dispatching Manager

About the role

Take command of the Mission Control for one of Northern Virginia’s top HVAC and plumbing companies. Based in Sterling, VA (Loudoun County), AllTech Services has grown by 400% in just four years. Lead a team that values Curiosity, Ambition, Responsibility, and Empathy — the C.A.R.E. principles driving everything we do.

Responsibilities

• Lead, coach, and grow a high-performing team of CSRs and dispatchers to keep HVAC and plumbing operations running with precision.
• Oversee daily technician assignments and scheduling to maximize efficiency, productivity, and customer satisfaction.
• Champion training and growth by partnering with internal trainers, external coaches, and Nexstar best practices.
• Drive innovation by collaborating with leadership to refine processes, implement better systems, and optimize the ServiceTitan platform.
• Make fast, informed decisions in high-pressure situations while maintaining service quality and team morale.
• Model leadership by setting the standard for integrity, accountability, and CARE values.

Qualifications

• 5+ years of leadership in dispatch, customer service, or call center management within HVAC, plumbing, or service trades.
• Calm, confident decision-making in complex, high-stakes situations.
• Experience with ServiceTitan or similar AI dispatching software (a plus).
• Growth mindset with ambition to thrive in a company that promotes from within.
• Natural leadership embodying Curiosity, Ambition, Responsibility, and Empathy.
• Familiarity with Nexstar principles (a bonus), but willingness to learn is key.

Benefits

• Industry-best health insurance: United Healthcare coverage with company-paid premiums up to 80%, low deductibles, and nationwide acceptance.
• Dental and vision coverage.
• Short- and long-term disability.
• Company-paid life insurance with options to add more.
• 401(k) with 4% company match.
• Tuition reimbursement to advance your skills.
• Generous PTO, sick days, and paid holidays.
• Employee perks: appreciation luncheons, holiday events, workout facility, and on-site showers.

A culture built on CARE and growth, where loyalty and hard work are recognized and rewarded.