Contact Center Manager

Work Location Type: Green Bay, Wisconsin Hybrid

About the role

Imperial Supplies, a Grainger Company, is a national distributor of quality maintenance products. Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with customers by tailoring our services to meet their changing needs. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry.

This position is responsible for supervising a sales division to meet or exceed sales and gross profit goals.

Responsibilities

• Manage and develop team members, including performance appraisals, promotions, salary recommendations, and discipline/terminations.
• Set up, analyze, and monitor sales territories to achieve sales goals, gross profit, and performance standards.
• Oversee customer retention and account growth, ensuring departmental objectives are met.
• Assess sales and product training needs, provide recommendations to the Training department, and assist in training efforts.
• Resolve complex customer issues and handle difficult situations through direct customer engagement.
• Provide coaching and counseling to advisors, monitoring and discussing monthly performance.
• Foster strong relationships with Outside and Inside Sales teams.
• Recommend strategies to Marketing for new products, promotions, pricing, and market opportunities.
• Develop annual sales plans and expense budgets, monitor variances, and report trends to upper management.

Requirements

• Associate degree or equivalent experience.
• 3 to 5 years previous successful sales and management experience in inside sales.

Qualifications

• Bachelor's degree.
• 5 or more years previous sales and management experience in a B2B sales environment.

Benefits

• Competitive salary.
• Hybrid schedule.
• Health, dental, and vision available on day one of employment.
• Excellent work-life balance, 18 days paid time off plus 6 paid holidays.
• 6% company contribution to 401K with immediate vesting.
• Growth and development opportunities.