Contact Center Agent (Hybrid)
Arthritis Knee Pain Centers · Spring, TX · Yesterday
OTHR$15–$17/hrFull-time
About the role
We're looking for a high-energy, detail-oriented, and tech-savvy Contact Center Agent to join our growing internal team.
Key Responsibilities
- Handle inbound calls from new and existing patients
- Schedule, reschedule, or cancel appointments
- Make outbound calls for confirmations, re-evaluations, and treatment restarts
- Respond to web and social media inquiries (web leads)
- Provide accurate information about services and clinic locations
- Proactively reduce cancellations and no-shows
- Route calls to appropriate internal teams or clinics
- Maintain accurate records in Salesforce CRM
- Deliver empathetic, professional service at all times
Requirements
- Prior experience in contact center, telemarketing, sales, or collections
- Strong verbal and written communication skills
- Typing speed of 40+ WPM with solid grammar and punctuation
- Proficiency with computers and Salesforce CRM
- Excellent multitasking, time management, and organizational skills
- Self-motivated and able to thrive in a fast-paced environment
- Positive attitude and team-player mindset
- Coachable and goal-oriented with a competitive spirit
- Bilingual (English/Spanish) is a plus
Career Path Opportunities
- Team Lead
- Quality Analyst
- Social Media Analyst
- Other leadership or specialized positions within the Contact Center
Benefits
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off
- Monthly performance bonuses