Contact Center Agent
What You'll Do
- Reach out to potential customers, reviewing insurance product options and connecting with our licensed agents.
- Utilize relationship-building techniques to engage potential customers effectively.
- Highlight the value of working with licensed agents to drive quote requests and seamlessly transfer qualified leads.
- Maintain a high level of customer satisfaction while meeting or exceeding daily call quotas.
What We're Looking For
- Outbound Calling: Make 200+ outbound calls daily to introduce products and services.
- Customer Engagement: Utilize relationship-building techniques to engage potential customers effectively.
- Product Knowledge: Continuously expand your understanding of our offerings to expertly address customer inquiries and provide tailored solutions.
- Quote Generation & Transfer: Highlight the value of working with licensed agents to drive quote requests and seamlessly transfer qualified leads.
- Quota Achievement: Meet or exceed daily call quotas while ensuring high-quality, positive interactions with customers.
What We Offer
- Celebrated as one of the Best Places to Work for four consecutive years.
- Uncapped Commission: $17/hour plus generous commission. Top performers earn $60K+ with bonuses.
- Comprehensive Benefits: High-quality health insurance and a 401k plan with company match.
- Incentives: Employee referral bonuses, daily and weekly cash giveaways.
- Training and Development: Extensive paid product training and world-class inside sales training.
- Career Growth: Advancement opportunities with a focus on promoting from within.
- All shifts are 8 hours with a consistent, set schedule assigned after successful training completion, great work life balance!
Address
471 E Broad Street. Ste. 1300, Columbus, Ohio
Why You'll Love It Here
- World Class Culture: Great SLACK channels for work and play, top notch company events (like our Summer Beach Party with open bar, chili cook-off, annual holiday yacht party, fun office potlucks and more).
- Penny, our company mascot: Swag themed after a pink pig wearing glasses.
About the Role
Welcome to SmartFinancial, where our mission is clear: to drive growth and success for insurance agencies through our industry-leading technology! Voted one of the Best Places to Work for four consecutive years, we are one of the fastest-growing tech companies. We are a leading insurance marketplace, connecting millions of shoppers to our network of insurance partners.
Qualifications
Must reside and be a commutable distance from office.
Skills
Excellent communication skills, a passion for technology sales, and the ability to engage customers effectively through warm calling techniques.
Benefits
High-quality health insurance and a 401k plan with company match.
Schedule
All shifts are 8 hours with a consistent, set schedule assigned after successful training completion, great work life balance!
Pay
$17/hour plus commissions. Top performers are earning $80-90k after commissions and performance bonuses.
Company Information
SmartFinancial is an equal opportunity employer, and we celebrate diversity and are committed to creating an inclusive environment for all employees.