Contact Center Agent

About the role

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day.

Responsibilities

• Educating members on PSECU digital first model.
• Cross-serving products and services to enhance the member experience.
• Completing monetary and non-monetary maintenance and transactions on member accounts.
• Utilizing online information resources and software tools.
• Following security protocols for member authentication.
• Conducting member transactions using appropriate systems.
• Continual knowledge enhancement through feedback, coaching and training.
• Assisting in training new products and services.
• Performing various back-office functions as needed.
• Providing backup support for other skills within the contact center.
• Cross-train in other specialty areas as needed.

Requirements

• High School Diploma (Required)
• Any equivalent combination of experience and education.

Qualifications

• High School (Required)
• Any equivalent combination of experience and education.

Skills

• Excellent member service skills.
• Knowledge of products and services.
• Technical skills and tools.
• Performance improvement and training.
• Back-office support.
• Other duties as assigned.

Pay

$18.00 per hour, dependent upon experience and qualifications.

Schedule

Monday - Friday, 10:00am - 6:00pm with a rotating Saturday, 8:00am-4pm with a day off to be determined. This position will be a hybrid model both in person and remote with a minimum of 20% onsite expectation or as needed.