Contact Center Agent

About the role

Obtains all patient and insurance information and is responsible for check in/out of patients. Performs insurance verification and patient payment collection. Supports effective and efficient patient care and clinic flow. Manages documents appropriately. Possesses critical thinking skills and provides feedback for continuous improvement. Successfully receives direction and ensures timely and accurate follow-through of assignments.

Qualifications

Education

• High school diploma or equivalent is required.
• Computer knowledge required.
• Prefer additional education in medical terminology, electronic medical record training, or business classes.

Experience

• One year clerical experience and six months health-care experience are required, preferably in a similar role.
• Prefer medical office, insurance, referral and prior authorization, hospital or computer experience.
• Keyboard skills accurate 40 wpm.
• Expertise in customer relations, telephone skills and computer applications is required.
• (Above requirements can be met by equivalent combination of education and experience).

Pay

$14.86–$24.27 per hour depending on previous work experience.

Benefits

• Medical, dental, vision
• Short-term disability, long-term disability, life insurance
• Paid time off (PTO)
• Paid holidays
• Tuition reimbursement and scholarship opportunities
• Retirement plans
• Free parking
• Opportunities for advancement

Schedule

Day shift, Regular Full Time