Contact Center Agent

About the role

MVD Express is looking for a motivated and friendly Contact Center Representative to join our team! This position plays a vital role in supporting customers over the phone and through chat, so we’re looking for candidates who have excellent verbal and written communication skills, including strong spelling and grammar. If you enjoy helping people, pick things up quickly, and thrive in a fast-paced environment, we’d love to meet you.

Responsibilities

• Support customers via phone and chat, helping them find the services they need
• Set up appointments for MVD Express products and services
• Deliver a friendly, professional experience with every interaction
• Manage customer information and track communications
• Accurately document conversations and customer needs via phone and email
• Take initiative and go the extra mile to engage and support our customers
• Perform additional duties as needed

Requirements

• Strong writing skills, including accurate spelling, grammar, and tone
• Friendly and professional phone presence
• Ability to learn quickly and adapt in a fast-paced setting
• High-level organizational skills and attention to detail
• Customer service experience preferred but not required
• Sales experience is a plus
• Bilingual candidates are highly encouraged to apply

Qualifications

• High school diploma or equivalent
• Valid driver’s license

Skills

• Excellent verbal and written communication skills
• Quick learner and adaptable to fast-paced environment
• Strong organizational and attention to detail skills
• Customer service experience
• Sales experience
• Bilingual proficiency (optional)

Benefits

• $16.00 starting wage
• Medical, Dental & Vision Benefits
• 401(k) matching
• Short Term Disability Insurance, Long Term Disability Insurance, & Life Insurance
• Leadership development program
• Internal promotion opportunities
• Discounts on MVD Services
• Major Holidays Off, Paid Holidays
• Every Sunday Off
• Paid Time Off Annually/ Unpaid Time Off/Sick Time
• Business Casual Dress Code – Wear Jeans & Sneakers Every Day! Piercings, fun hair colors and non-offensive tattoos are okay