Contact Center Agent - Appointment Setting

About The Role

We are seeking a motivated and professional Contact Center Agent to join our team in Savage, MD. This is not your typical call center position — this role is all about sales and persuasion.

Responsibilities

• Engage homeowners in meaningful, persuasive conversations that create excitement and urgency about improving their home.
• Confidently make outbound calls and respond to inbound leads with the goal of selling the appointment, not just scheduling it.
• Build trust and connection quickly using emotional intelligence and active listening to understand each homeowner’s needs and motivations.
• Clearly explain our products and promotions in a way that inspires confidence and interest.
• Handle objections with professionalism, empathy, and persistence, turning hesitation into opportunity.
• Confirm appointment details thoroughly to ensure every set is high-quality and ready for our sales team.
• Consistently hit and exceed daily and weekly performance goals through focus, energy, and accountability.
• Represent Long Home’s brand with integrity, enthusiasm, and a customer-first attitude on every call.

Qualifications

• Sales experience is required — retail, phone, or in-home sales preferred.
• Comfortable and confident speaking with customers over the phone.
• Professional, persuasive, and goal-oriented attitude.
• Reliable with strong work ethic and ability to commute to our Savage, MD office daily.
• Exceptional communication skills with a customer-first approach.

What We Offer

• $18/hour base pay plus uncapped bonus opportunities for hitting and exceeding goals.
• Paid training with the tools and coaching you need to succeed.
• Growth opportunities within a rapidly expanding sales organization.
• A supportive team environment focused on professional development and winning together.

Skills

• Use excellent sales, communication, and interpersonal skills to qualify leads and set appointments for our in-home sales teams while providing exceptional customer service to our customers.
• Use ability to multitask and work in a fast-paced environment to ensure that appointments are scheduled accurately and efficiently.
• Proficiency in Microsoft Office and other relevant software to document appointments and communicate with other team members.
• Experience in the construction industry and knowledge of scheduling software will be beneficial in this role.