Contact Center Advisor

Location: Virginia Beach, VA

Work Shift: First (Days)

Remote opportunities available in the following states: Virginia, North Carolina, Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, West Virginia, Wisconsin, Wyoming.

About the role

The Contact Center Advisor is responsible for responding to all telephonic sales-related consumer inquiries, identifying qualified prospects, providing rate quotes, and enrolling eligible consumers telephonically. Responsibilities include upselling and/or cross-selling products, providing guidance on insurance coverage, selling policies, and conducting appropriate follow-up calls.

Requirements

• High School Diploma (required)
• Must obtain L-HIL or L-LIFEHI certification within 60 days of hire
• 1 year of prior sales experience (required)

Pay

The base pay rate for Full Time employment is $17.31/HR – $28.85/HR. Additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Benefits

• Medical, Dental, and Vision plans
• Adoption, Fertility, and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria are met