Contact Center Advisor

About the role

Sentara Health Plans in Virginia Beach is looking to hire a Contact Center Advisor. Remote opportunities are available in the following states: Virginia, North Carolina, Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington (state), West Virginia, Wisconsin, Wyoming.

Responsibilities

• Respond to all telephonic sales‑related consumer inquiries
• Identify qualified prospects
• Provide rate quotes and enroll eligible consumers telephonically
• Upsell and/or cross‑sell products
• Provide guidance on insurance coverage
• Sell policies
• Conduct appropriate follow‑up calls

Requirements

• High School Diploma (required)
• Must obtain L‑HIL or L‑LIFEHI certification within 60 days of hire
• 1 year of prior sales experience (required)

Pay

The base pay range for full‑time employment is $20.65‑$30.78 hourly. Additional compensation may be available for this role, such as shift differentials, standby/on‑call pay, overtime, shift premiums, extra‑shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long‑Term, Short‑Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met