Contact (Call) Center Representative

At Consumers Credit Union, we’re not just “The People in Your Corner,” we’re a certified Great Place to Work!

About the role

Join our Contact Center team as a Call Center Representative! This is a fast-paced position with exposure to operations across the company. You’ll serve as the first point of contact for members, providing information about accounts, loans, online banking, and more while delivering excellent service. The role offers a well-established career path and can serve as a stepping stone to opportunities in other departments.

Schedule

Full-time, 40 hours per week. Monday through Friday, 8:00 AM – 6:15 PM. No late evenings, Saturdays, Sundays, or major holidays.

Location

For onboarding and training, you’ll start onsite at our corporate office in Lake Forest, IL. After demonstrating consistent performance, you may request a work-from-home or hybrid schedule. Workstations are also available at our Contact Center in Aurora, IL. Local Northern IL/Southeastern WI candidates only.

Responsibilities

• Assist members over the phone regarding questions about Credit Union products and services.
• Provide prompt, positive, and informative service to meet or exceed individual service and productivity goals.
• Deliver a great customer experience by following interaction review guidelines and creating one-stop resolution.
• Utilize multiple sources and modes of communication to retain and apply organizational updates, promotions, and product, service, policy, and procedural changes.
• Communicate with other CCU departments to resolve member inquiries and issues quickly and effectively.

Qualifications

• High school diploma or equivalent.
• 1+ year of work experience (customer service, retail, call center, hospitality, sales, banking/financial, or related is preferred).
• High proficiency and comfort with computer systems/software applications.
• Professional verbal and written communication skills.
• Bilingual (Spanish) preferred.
• Enjoy working in a fast-paced environment where accuracy is required.
• Self-directed and independent worker.
• Thrive on being helpful, positive, acting with integrity, and embracing inclusion and diversity.

Pay

The salary range for this role is $16.67–$25.01 per hour. This role is eligible for an annual bonus opportunity. A specific salary offer considers factors including skill sets, experience, training, licensure, certifications, and other business and organizational needs.

Benefits

• Medical (High Deductible, HMO, and PPO), dental, and vision plans effective on the date of hire.
• Spending accounts, short-term disability, long-term disability, and life insurance.
• 401(k) savings plan eligibility at any time.
• Automatic enrollment in the pension plan after six months of employment, 1,000 hours of service, and reaching age 20.

About Consumers Credit Union

Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union (CCU) has $4.4 billion in assets and serves more than 280,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner.