Consumer Support Consultant I

About the role

This position responds to questions and requests for information regarding products and dealers to provide the best customer experience possible.

Responsibilities

• Professionally responds to pre-sales and/or post-sales questions from consumers of residential equipment
• Interprets and explains the terms of product warranties
• Provides product information to the consumer that may include discussing the differences in products, product capabilities and features and benefits
• Provide product documentation to consumer if requested
• Assess needs and suggest/promote alternative products or services
• Guide the consumer to the dealer if dealer services are required

Requirements

• Requires a high school diploma or an equivalent combination of education and experience
• Excellent verbal, listening and written communication skills
• Strong customer service skills
• Ability to handle and diffuse difficult customer situations
• The ability to provide assistance in a fast paced environment
• Ability to learn, understand and convey technical information
• Ability to multitask to handle and prioritize multiple technical requests
• Proficient in Microsoft Office Suite
• Experience with SAP is preferred

Qualifications

None specified

Skills

Not specified

Benefits

• Tuition reimbursement
• Medical, dental, and vision insurance
• Prescription drug coverage
• 401(k) retirement plan
• Short-term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• Life and long-term disability insurance
• Up to 12 days paid time off
• Up to 2 paid well-being days
• Up to 1 paid volunteer day
• Up to 12 paid holidays
• Up to 3 floating holidays per year

Pay

This is a salaried non-exempt role. This means that employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law). The starting salary range for this role and market is between $41,600 - $54,600 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for a bonus in accordance with the terms of the Company’s applicable plan.

Schedule

Not specified