Consumer Services Manager

Responsibilities

• Call Center lead person serving consumers via phone or email.
• Primary in training and overseeing temporary representatives.
• Identify potential product issues.
• Reviews reports generated from part sales.
• Maintain Consumer Log (Call & email contact) with detailed notes.
• Utilize computer systems for consumer orders, payment processing, review and process invoices/reports for shipping, parts receipt and parts database.
• Maintain Master Files of model specifications and notes for Customer Service use.
• Aid with Owner’s Manual production and review/prep for new items.
• Pick, pack and process consumer and sales shipments.
• Receiving of parts and supplies.
• Cook up and coordinate annual Physical Inventory.
• Review and reorganize warehouse locations as prep for incoming parts.
• Provide support to Operations Officer and sales team. Tasks include Sales Tax preparation, accounting input, filing shipping claims, sales projects as requested.

Qualifications

• Excellent Customer Service Skills (strong communication skills)
• Knowledge of QuickBooks, Microsoft Office (primarily Excel) and general computer skills a must.
• Knowledge of warehousing and inventory control (good organizational skills)
• Some heavy lifting (50lbs)

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Competitive salary based on candidate’s experience
• Life insurance
• Paid vacation
• Paid holidays

Professional Skills

• Excellent Customer Service Skills
• Knowledge of QuickBooks, Microsoft Office (primarily Excel) and general computer skills
• Knowledge of warehousing and inventory control
• Some heavy lifting (50lbs)

Personal Qualities

• Good work ethic
• Conscientious- has company’s interest first
• Dependable
• Flexible in duties and responsibilities
• Courteous and works well with team