Service Manager

Basic Functions And Responsibilities

• Answers telephone calls from customers when they are experiencing mechanical/technical problems with equipment.
• Service Manager must lead the Service Department in determining the complaint, cause of failure, and correction needed to properly repair equipment to customer’s satisfaction.
• Develops, maintains, and adheres to a priority system for scheduling all service work, both customer and internal.
• Maintains all management reports necessary to audit the performance of department and individual employees.
• Schedules and assigns jobs and work areas to technicians according to their mechanical skills and knowledge.
• Oversees the Repair Order process which involves the time required for repair, parts used during the job, and the final invoice presented to the customer for payment.
• Schedules routine maintenance of company-owned vehicles.
• Ensures that all manufacturer Warranty and Product Improvement Programs are completed according to manufacturer’s requirements.
• Ensures that Service Department is equipped with the necessary special tools and service equipment is available and maintained in good working order.
• Always conducts self as to present a professional image of the dealership.
• Performs other functions or duties as directed by management in line with the objectives of the dealership.

Experience, Skills, And Knowledge Requirements

• Previous supervisory or management experience preferred but not required.
• Strong organizational skills and leadership abilities.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Basic mechanical ability/understanding of engines, transmissions, and electrical systems is necessary.
• Computer skills are necessary to oversee the Repair Order process.
• Ability to speak effectively one-on-one or before groups of customers or employees of the organization.
• Ability to interpret department financial statements.
• Ability to negotiate customer complaints to a satisfactory resolution.

Physical Demands

• Weight Requirements: Lifting up to 50 lbs.
• Mobility: Squatting, bending, lifting, reaching, twisting, standing, and sitting
• Visual: Working with PC, smart devices, and close detailed work
• Driving: Occasional – Short and long distances
• Dexterity: Ability to grasp and manipulate standard tools and office equipment
• Noise: Medium to High

Pay

Our employees receive a total annual salary that consists of competitive base wages and a structured bonus program.

Benefits

• Medical and dental insurance
• Flexible spending account
• Life insurance
• Paid time off
• Paid holidays
• A 401(K) program with employer match
• A company discount

Schedule

In addition, Quality Equipment provides significant paid training and opportunities for professional and personal development. Our goal is for our employees to reach their full potential.