Consumer Services Coordinator (Case Management) for Riverside School Age South

About the role

The Consumer Services Coordinator (CSC) position is under the direct supervision of the Program Manager. The role involves coordinating services and supports for individuals with developmental disabilities and their families, adhering to the Lanterman Developmental Disabilities Services Act. The position provides services to consumers in the Riverside School Age South unit, including driving to various locations such as Aguanga, Anza, Mountain Center, Murrieta, Temecula, Wildomar, and Winchester. Mileage reimbursement for business travel is provided on a monthly basis.

Responsibilities

• Provide case coordination services for consumers, utilizing Person-Centered Planning strategies to create and execute Individual Program Plans (IPPs).
• Evaluate consumer progress and plan as identified in the IPP on an ongoing basis; create and implement IPP Addendums, as needed.
• Advocate for consumers and their families, attending relevant meetings and preparing necessary paperwork.
• Seek out and utilize generic resources on behalf of consumers and their families.
• Complete individual or family crisis intervention and document activities.
• Complete Special Incident Reports on a timely basis and inform representatives of other agencies and programs as appropriate.
• Coordinate consumer assessments, including medical, psychological, developmental, educational, vocational, OT/PT, and others.
• Ensure Medicaid Waiver standards are maintained and documentation is completed on a timely basis.
• Arrange for the placement of consumers in residential facilities, day programs, and other training programs as clinically indicated and approved by the Interdisciplinary Team.
• Complete facility audits (ICRC 513 form) as required and when facility problems are identified.
• Identify situations in vendored programs requiring attention of the Quality Assurance and/or Resource Development and Transportation Program and make appropriate referrals.
• Inform the manager of the status of the caseload, community, and activities, and report unusual or difficult cases.
• Participate in case conferences and interagency meetings, as needed or assigned.
• Provide case coordination coverage for absent or non-assigned CSCs, as directed by the manager.
• Act as a mentor for new employees.
• Facilitate the purchase of services identified in the IPP.
• Seek to maintain and expand relevant knowledge base.
• Attend all mandatory training sessions and other authorized trainings to earn at least the required minimum number of Continuing Education Units (CEU’s).
• Handle change well and be flexible and adaptable in dealing with interruptions, new priorities, and new assignments.
• Work in a hybrid work environment consisting of working in the office, remotely at home, and in the field while maintaining work productivity and efficiency.
• Organize travel to visit consumers, families, vendors, etc. efficiently and effectively.
• Utilize bilingual skills in all aspects of the job, as able and as required.
• Use office equipment appropriately and report the need for any repairs.
• Keep the work area neat and orderly.
• Observe all safety rules and comply with IRC’s Injury and Illness Prevention Plan.
• Utilize IRC’s IT systems and equipment as assigned, maintaining security and following IRC’s protocols, procedures, and requirements.
• Maintain consumers' rights and dignity in the provision of services.
• Comply with IRC’s personnel policies and procedures.
• Perform different or additional work as assigned.

Requirements

• Bachelor’s degree from an accredited college or university and one year of experience, including case management, in intellectual/developmental disabilities, social work, special education, early childhood development, or a related field.
• OR Master’s degree in social work, psychology, public health nursing, teaching, special education, early childhood development, or a related field from an accredited college or university.
• Bilingual preferred but not required.
• Ability to establish and maintain effective working relationships with others.
• Ability to work cooperatively and effectively with others.
• Maintain good attendance and punctuality.
• Ability to follow oral and written direction.
• Good verbal and written communication skills.

Qualifications

• Full use of an automobile, possession of a valid California driver’s license and liability insurance for the minimum amount prescribed by law or ability to provide for independent transportation.
• Must have and maintain a safe driving record.

Skills

• Excellent interpersonal and communication skills.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite.
• Knowledge of developmental disabilities and related services.
• Ability to work independently and as part of a team.

Benefits

Generous benefits package including:

• Sign-on bonuses of $250 after 90 days and $500 after 6 months of employment.
• Employee perks and benefits package available upon request.

Pay

Hourly range: $26.3130 - $40.8201

Schedule

Hybrid work environment consisting of working in the office, remotely at home, and in the field.

Qualifications for Case Management Trainee

• Minimum requirement is a Bachelor’s degree from an accredited college or university.
• Year-long trainee position.