Consumer Services Coordinator - Bilingual (SP) - Job #741

About the role

The Department Consumer Services - SFV Transition 4 Supervision position at North Los Angeles County Regional Center (NLACRC) involves providing information, advocacy, and service arrangements for consumers and families. This role also includes developing and monitoring program plans for individuals, identifying and coordinating services, documenting processes, serving as an advocate, scheduling interdisciplinary meetings, and addressing service delivery barriers.

Responsibilities

• Provide information, advocacy, and service arrangements for consumers and families.
• Develop and monitor program plans for individuals, and revise them as necessary.
• Identify and coordinate services for individuals and their families.
• Document, complete forms, and reports in accordance with regulations and NLACRC policies and procedures.
• Serve as an advocate for individuals served by community agencies.
• Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect.
• Rotate officer-of-the-day duties with other Service Coordinators.
• Assist co-workers with special projects and unique situations.
• Provide case-coverage as needed.
• Provide emergency on-call services when required.

Requirements

• Bachelor’s degree in psychology, social work, sociology, or related human services field and at least two years of related experience.
• A Master’s degree in a related subject may be substituted for experience.
• Understanding of family systems and appreciation for person-centered planning and thinking.
• Demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team.
• Excellent verbal and written communication skills.
• Proficiency with MS Word and MS Outlook.

Skills and Abilities

• Knowledge of intellectual and developmental disabilities.
• Good organizational skills.
• Empowering individuals to achieve their goals.
• Understanding of person-centered planning and thinking.
• Excellent verbal and written communication skills.
• Proficiency with MS Word and MS Outlook.

Employment Standards

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Education & Experience

• Bachelor’s degree in psychology, social work, sociology, or related human services field and at least two years of related experience.
• A Master’s degree in a related subject may be substituted for experience.

Benefits

• Health Insurance - NLACRC provides a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents.
• We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents.
• Pre-Tax Flexible Spending Account for eligible health care expenses.
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses.
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees.
• No cost Vision plan for employees and eligible dependents.
• Retail Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees.
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b).
• Participate in the Public Service Loan Forgiveness program.
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time.
• Holidays – NLACRC offers 12 paid holidays throughout the year.
• Most positions are offered a hybrid – remote option.

Professional Development Opportunities & Growth

• NLACRC values the professional development of staff!
• Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.

Diversity, Equity, and Inclusion

• At NLACRC, we value and celebrate diversity!
• In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

Compensation

• This position is non-exempt.
• Regular Salary: $26.86 - $37.96 per hour.
• Starting salary is typically between the $26.86 and $29.65 of the range, depending on internal equity and experience.
• Base Pay Rate / Salary Range Information: The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors.

Equal Opportunity Employer

• NLACRC is an equal opportunity employer.

Public Service Loan Forgiveness Program

• NLACRC offers participation in the Public Service Loan Forgiveness program.

Application Instructions

• Not applicable.