Consumer Sales Representative

JOB SUMMARY

Important Note: This is a 12-month sales development program that will provide you the opportunity for promotion to a full time, senior level sales position. This position will begin in June 2026.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Sell a full menu of ticket products, including Kentucky Derby and Kentucky Oaks tickets, Day at Race tickets and group ticket packages
• Complete 60 outbound phone calls per day with provided lists with the overall intent to qualify purchasers and sell tickets
• Be available to work some evenings, weekends, race days, holidays and all of Derby Week
• Answer inbound phone inquiries and manage customer interactions regarding Derby Week, and handle general ticketing and parking questions while providing first-class customer service
• Help qualify leads for our Groups, Premium and Luxury Sales teams
• Renew, service and maintain current accounts as needed
• Leverage current account base to secure referrals to sell additional tickets, group outings and suites
• Possess a willingness to work long hours, evenings, weekends and holidays
• Prospect and cold call on leads outside of the current base

REQUIRED SKILLS AND ABILITIES

• Proficient in basic software programs
• Creative and enthusiastic with excellent interpersonal skills
• Available to work race days and special events
• Possess a willingness to work long hours, evenings, weekends and holidays
• People-oriented, able to multi-task, organized, motivated and detail focused
• Prior interaction with the public and/or working knowledge of the horse racing industry preferred
• Proficiency in Microsoft Office and other related software and open to learning new technologies

EDUCATION AND EXPERIENCE

• A Bachelor’s degree (B.A.) from a four-year college or equivalent combination of education and experience is preferred

LANGUAGE SKILLS

• Ability to communicate effectively (oral & written) with all types of clients, co-workers, and the general public. Ability to communicate effectively under pressure and when working under a deadline

MATHEMATICAL SKILLS

• Knowledge to apply mathematical operations to such tasks as analyzing costs, return on investment, and analyzing metrics and statistics in comparison to company goals and performance

REASONING ABILITY

• Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret directions and technical diagrams

PROBLEM-SOLVING REQUIREMENTS

• When dealing with prospects and clients, the employee must show discretion when making recommendations regarding options and event details for a Churchill Downs Racetrack event

MACHINE, TOOLS, AND EQUIPMENT

• Computer, printer, calculator, copy and scanning machine, telephone, software packages, etc.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• The employee will be required to sit for extended periods of time
• While performing the duties of this job, the employee may also be required to stand: walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear
• The employee may be asked to occasionally lift up to 20 lbs.
• The employee may be required to work nights, weekends, and holidays
• The noise level in the work environment is moderate

COMPANY POLICIES

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.